Privacy Policy
Ayanda Naturals respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
Information We Collect
We may collect:
- Name and surname
- Email address
- Telephone number
- Delivery and billing address
- Payment and transaction information
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate regarding purchases
- Provide customer support
- Send marketing communications (only where consent has been provided)
- Improve our products and services
Information Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Third-Party Services
We may share necessary information with trusted service providers such as payment processors and courier companies solely for the purpose of fulfilling your order.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Terms and Conditions
General
By using the Ayanda Naturals website and placing an order, you agree to these Terms and Conditions.
Products
All products are handmade and may vary slightly in colour, appearance, and weight. Product images are provided for illustrative purposes.
Pricing
All prices are displayed in South African Rand (ZAR) and are subject to change without notice.
Payments
Payment must be received in full before orders are processed and dispatched.
Product Information
While we strive to provide accurate product descriptions, Ayanda Naturals does not guarantee that all product information is free from errors.
Allergies and Skin Sensitivities
Customers are responsible for reviewing ingredient information before use. We recommend conducting a patch test before using any skincare product.
Ayanda Naturals shall not be liable for adverse reactions resulting from known or undisclosed allergies or sensitivities.
Limitation of Liability
To the fullest extent permitted by law, Ayanda Naturals shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or website.
Intellectual Property
All website content, including text, images, logos, and branding, remains the property of Ayanda Naturals and may not be reproduced without written permission.
Changes to These Terms
Ayanda Naturals reserves the right to update these policies and terms at any time without prior notice.
Contact Information
For any questions regarding these policies, please contact:
Ayanda Naturals
Email: customerservice@ayandanaturals.com
Phone: +27 83 454 8797
Website: www.ayandanaturals.com